NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.
Get help online or on the phone
To get help from NHS 111, you can:
- go to 111.nhs.uk (for people aged 5 and over only)
- call 111
NHS 111 is available 24 hours a day, 7 days a week.
If you have difficulties communicating or hearing, you can:
How NHS 111 works
You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.
You can ask for a translator if you need one.
Depending on the situation you’ll:
- find out what local service can help you
- be connected to a nurse, emergency dentist, pharmacist or GP
- get a face-to-face appointment if you need one
- be told how to get any medicine you need
- get self-care advice
You can also get:
British Sign Language video on using NHS111:
Audio leaflet on using NHS111:
NHS 111 offers a video relay service that allows you to make a video call to a British Sign Language (BSL) interpreter. The BSL interpreter will call an NHS 111 adviser on your behalf and you’re then able to have a real-time conversation with the NHS 111 adviser, via the interpreter. You will need a webcam, a modern computer and a good broadband connection to use this service. Go to NHS 111 BSL interpreter service for more details.
Typetalk or Textphone
If you have difficulties communicating or hearing, you can use the NHS 111 service through a textphone by calling 18001 111. Calls are connected to the TextDirect system and the textphone will display messages to tell you what is happening. A typetalk relay assistant will automatically join the call. They will talk back what you've typed to the NHS 111 adviser and, in return, type back the adviser’s conversation, so you can read it on your textphone's display or computer.
There is also a confidential interpreter service, which is available in many languages. Simply mention the language you wish to use when the NHS 111 operator answers your call.
Information on NHS111 in various languages: