Send feedback on health service providers to the CCG
The Feedback on Providers (FOP) email address is the mechanism for receiving and collating feedback regarding the quality of health services in the city in one central place.
Please make sure the email gives a concise description of the issue and the service(s) involved and what actions if any you may have already taken. Remember to remove any patient identifiable information.
Please note, the FOP email address is intended for use by NHS professionals. If you are a member of a public and want to send us feedback, please click here to get in touch.
How is this information used?
The Brighton and Hove CCG Quality Team is always keen to encourage feedback on providers in the City. The purpose of FOP is to collate information and escalate, where relevant, to Commissioners and Clinical Leads for their information about the services they commission. Any emerging themes and key issues are also raised directly with providers at Quality/Performance Review Meetings.
FOP is not a system to follow up and investigate concerns and issues expressed in individual emails, and does not replace the process for raising complaints directly with services.
It is therefore encouraged that you share your email directly with the provider in the first place and copy in FoP.