This Section is designed for healthcare professionals and GP Practice staff.

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Urgent medical need? Think NHS 111 first

The local NHS is calling on people in need of urgent medical to use NHS111 by phone or online this winter, freeing hospital emergency departments to help those in most need.

The coming winter months are predicted to be challenging for the NHS, especially for urgent care services. NHS 111 can help people decide the best course of action to take for an urgent but nonlife-threatening health concern, offering the right care at the right time, which won’t always be A&E.

NHS 111 is a non-emergency service you can use if you are unsure of which healthcare service you need to visit. It offers access to advice 24 hours a day, 7 days a week, by phone and online and can connect callers to healthcare professionals, including nurses, emergency dentists or GPs.

The advisors at NHS111 can also arrange face-to-face appointments, and if assessed as needing an ambulance, send one directly. A call back by a clinician can also be requested using NHS111 online, based on health care need.

Dr Andrew Hodson, Clinical Chair for NHS Brighton and Hove CCG, said: “This winter we are urging anyone who needs medical help right now, should  think NHS 111 first. NHS 111 provides an easy way to get the right help or advice when you need it. Whether over the phone or online, NHS 111 will ensure you get the right care from the right person, as quickly as possible.”

“So, if you think you need urgent medical help, please call 111 or go online at 111.nhs.uk.”